Shop with confidence at TUHE JEWELRY. Your payment is processed through secure checkout, and we do not directly store your full credit card information. We protect your personal details and only use them to process your order, arrange shipping, provide support, and complete custom jewelry requests when applicable. Once your order ships, tracking information will be sent by email.

TUHE JEWELRY offers return and exchange support within 30 days of delivery.

If your item arrives damaged, defective, or has a product quality issue, please contact us within 7 days of delivery with your order number and clear photos or videos for review.

For standard items without a quality issue, returns or exchanges may be accepted within 30 days of delivery, as long as the item is unworn, unused, undamaged, and in its original condition. Customers are responsible for return shipping costs.

Custom or personalized items cannot be returned or exchanged unless they arrive damaged, defective, or do not match the confirmed order details.

For any questions, please contact us at support@tuhejewelry.com.

Most orders require 1–3 business days for processing before shipment.

In-stock items usually arrive within 6–11 business days.

Custom or personalized items usually arrive within 14–23 business days, including order processing, production, and shipping time.

TUHE JEWELRY currently offers free standard shipping within the United States.

Once your order has shipped, tracking information will be sent by email. You can also track your order through our website.

Delivery times are estimates and may vary due to production status, carrier delays, weather, holidays, destination, customs, or other unexpected situations.

For shipping or tracking questions, please contact us at support@tuhejewelry.com.