Terms of Service

Overview

This website is operated by TUHE JEWELRY. Throughout the site, the terms “we,” “us,” and “our” refer to TUHE JEWELRY.

By visiting tuhejewelry.com, browsing our website, placing an order, or using any services available through the Site, you agree to be bound by these Terms of Service, along with any additional policies referenced on our website, including our Privacy Policy, Return & Exchange Policy, Shipping Policy, and other applicable terms.

Please read these Terms carefully before using our Site. If you do not agree to these Terms, you should not access the Site or purchase from us.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By using this Site, you confirm that you are at least the age of majority in your state, province, or place of residence, or that you have given consent for your minor dependent to use this Site.

You may not use our products, website, or services for any illegal, unauthorized, or prohibited purpose. You also agree not to violate any applicable laws, including intellectual property, privacy, payment, customs, import, or export laws.

You must not upload, transmit, or distribute viruses, malware, harmful code, or any technology that may damage, interrupt, or interfere with the operation of the Site.

Violation of these Terms may result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.

You agree not to copy, reproduce, duplicate, sell, resell, exploit, or misuse any part of the Site, our services, product content, images, designs, or website materials without written permission from TUHE JEWELRY.

Some information you submit through the Site, excluding payment information, may be transmitted over different networks and adjusted to meet technical requirements. Payment information is processed through secure payment systems and is encrypted during transmission.

The headings used in these Terms are provided for convenience only and do not affect the interpretation of the Terms.

3. Product Information and Website Accuracy

We do our best to provide accurate product descriptions, images, prices, materials, sizes, stone details, customization options, and availability.

However, we cannot guarantee that all information on the Site will always be complete, current, or error-free. Product colors, shine, stone appearance, plating tone, size perception, and finishes may appear slightly different depending on your screen, lighting, photography, and display settings.

Any information on the Site is provided for general shopping and product reference purposes. You are responsible for reviewing product details carefully before placing an order.

We reserve the right to correct errors, update product information, change prices, remove products, or cancel orders if information on the Site is inaccurate or incomplete.

4. Product Availability, Pricing, and Changes

Product prices are subject to change without notice.

We may modify, suspend, limit, or discontinue any product, service, promotion, or feature at any time without prior notice.

We reserve the right to limit product quantities, reject orders, or restrict sales to certain customers, regions, or jurisdictions on a case-by-case basis.

Any offer made on the Site is void where prohibited by law.

5. Products and Custom Jewelry

TUHE JEWELRY sells hip hop jewelry, including standard jewelry items and custom or personalized pieces.

Certain items may be available exclusively online and may have limited stock. Returns and exchanges are handled according to our Return & Exchange Policy.

For custom or personalized jewelry, customers are responsible for providing accurate customization details, including but not limited to names, letters, sizes, engravings, design notes, stone choices, plating options, chain lengths, or uploaded reference materials.

Once a custom order enters production, changes or cancellations may not be possible. Please review all custom details carefully before placing your order.

We reserve the right to refuse or cancel custom requests that include offensive, illegal, infringing, misleading, or inappropriate content.

6. Order Information and Billing Accuracy

You agree to provide current, complete, and accurate order, billing, shipping, and account information for all purchases made through our Site.

This includes your name, email address, phone number, billing address, shipping address, payment information, and any customization details required to complete your order.

We may refuse, cancel, or limit an order if we believe the order information is inaccurate, incomplete, fraudulent, suspicious, or placed for unauthorized resale or distribution.

If we make changes to or cancel an order, we may attempt to contact you using the email address, phone number, billing address, or account information provided at checkout.

For more details about returns, exchanges, cancellations, and refunds, please review our Return & Exchange Policy.

7. Payments and Transactions

All payments must be completed through the payment methods available at checkout.

Payment processing may be handled by third-party payment providers. TUHE JEWELRY does not directly store your full credit card information.

You agree not to use false payment information, unauthorized payment methods, or any payment method that you do not have legal permission to use.

If a payment is flagged, declined, disputed, or suspected of fraud, we may delay, cancel, or refuse the order.

8. Shipping and Delivery

Shipping times, delivery estimates, and processing times may vary depending on product type, production status, destination, shipping carrier, customs clearance, and other factors outside our control.

Estimated delivery dates are not guaranteed unless clearly stated.

Customers are responsible for providing a correct and complete shipping address. TUHE JEWELRY is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

International orders may be subject to customs duties, taxes, import fees, or other charges required by the destination country. These fees are the customer’s responsibility unless otherwise stated.

9. Third-Party Tools and Services

We may provide access to third-party tools, apps, payment services, shipping services, analytics tools, marketing platforms, or other resources that we do not directly control.

These third-party tools are provided “as is” and “as available.” Your use of third-party tools is at your own discretion and may be subject to the terms and policies of those third-party providers.

We are not responsible for any issues, losses, damages, or claims arising from your use of third-party tools or services.

10. Third-Party Links

Our Site may include links to third-party websites, services, apps, platforms, or content.

These links are provided for convenience only. We are not responsible for the accuracy, content, security, products, services, or policies of any third-party website.

Before making a purchase or providing information to a third party, please review their terms, privacy policies, and business practices.

11. User Submissions, Reviews, and Custom Content

If you submit reviews, comments, feedback, photos, videos, design references, custom text, names, logos, or other content to us, you are responsible for ensuring that the content is accurate and that you have the legal right to provide it.

For custom jewelry orders, any names, images, designs, or references you submit will be used to process and fulfill your order.

You agree that your submissions must not:

· Violate any copyright, trademark, privacy, publicity, or other rights

· Contain offensive, abusive, unlawful, obscene, or misleading content

· Include viruses, malware, or harmful code

· Impersonate another person or misrepresent your identity

We reserve the right to remove, reject, or refuse any content or custom request that we determine is inappropriate, unlawful, or in violation of these Terms.

Unless you give us permission, we will not use your personal images, custom names, or private custom order details for advertising or promotional purposes.

12. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

13. Errors, Inaccuracies, and Omissions

Occasionally, the Site may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, discounts, shipping charges, delivery estimates, product availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information on the Site is inaccurate, even after an order has been submitted.

We are not obligated to update, amend, or clarify information on the Site except as required by law.

14. Prohibited Uses

You are prohibited from using the Site, our products, or our services:

· For any unlawful purpose

· To violate any local, state, federal, or international law

· To infringe upon our intellectual property rights or the rights of others

· To submit false, misleading, or fraudulent information

· To upload or transmit viruses, malware, or harmful code

· To collect or track the personal information of others

· To spam, phish, scrape, crawl, or interfere with the Site

· To harass, abuse, insult, defame, threaten, or discriminate against others

· To interfere with or bypass the security features of the Site

· To place orders using unauthorized payment methods or false identity information

We reserve the right to terminate or restrict your use of the Site if you violate any prohibited use.

15. Disclaimer of Warranties

We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results, information, products, or services obtained through the Site will always meet your expectations.

Except as expressly stated by us, the Site, services, and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, TUHE JEWELRY disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, TUHE JEWELRY, its owners, employees, partners, affiliates, service providers, suppliers, and contractors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Site, your inability to use the Site, or your purchase or use of any product or service.

This includes, but is not limited to, lost profits, lost revenue, lost data, replacement costs, payment disputes, shipping delays, customs delays, product misuse, or damages related to third-party services.

Some jurisdictions do not allow limitations on certain damages. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless TUHE JEWELRY, its owners, employees, affiliates, partners, service providers, suppliers, contractors, and representatives from any claim, demand, loss, liability, damage, or expense, including reasonable attorneys’ fees, arising from:

· Your breach of these Terms

· Your violation of any law

· Your misuse of the Site or our services

· Your violation of any third-party rights

· Content, images, names, designs, or materials you submit for custom orders

18. Severability

If any part of these Terms is determined to be unlawful, invalid, or unenforceable, that part will still be enforced to the fullest extent permitted by law.

The unenforceable portion will be considered separate from these Terms, and the remaining provisions will continue to be valid and enforceable.

19. Termination

These Terms remain effective unless and until terminated by either you or us.

You may stop using the Site at any time.

We may terminate or restrict your access to the Site without notice if we believe you have violated these Terms or any applicable law.

Any obligations or liabilities that arose before termination will continue to apply after termination.

20. Entire Agreement

These Terms, along with any policies posted on our Site, including our Privacy Policy, Return & Exchange Policy, and Shipping Policy, constitute the entire agreement between you and TUHE JEWELRY regarding your use of the Site and our services.

Our failure to enforce any part of these Terms does not mean we waive our right to enforce it later.

21. Changes to These Terms

We may update, change, or replace any part of these Terms at any time by posting updates on this page.

It is your responsibility to review this page periodically. Your continued use of the Site after changes are posted means you accept the updated Terms.

22. Contact Information

Questions about these Terms of Service should be sent to us at:

support@tuhejewelry.com